We accept returns and exchanges on all full-price and select sale items that have been purchased through our website, excluding styles marked "final sale." Items must be in unused, unwashed, and undamaged condition and returned within 30 days of purchase.

We honor even exchanges on all products that are not final sale, regardless of original product pricing.

To begin your return process, click here.

To make a gift exchange, visit gentealapparel.com/returns. You will need the order number, shipping postal code, recipient's full name, and the recipient's email address.

Please allow up to 10 days for processing once we receive your return. Return processing times may increase during periods of high volume. We appreciate your patience! You will be notified via email that the refund has been processed.

Refunds can take up to 10 days to be reflected on your bank account. 

Please allow up to 10 business days for processing once we have received your return. Return processing times may increase during periods of high volume. We appreciate your patience! Upon processing, you will be notified via email that the exchange order has been created and shipped. 

Products will be marked as "Final Sale" on the product pages. See product descriptions for more details. These styles will not be eligible for returns or exchanges.

We're sorry for the inconvenience, but we are not able to edit or cancel orders during times of high order volume.