We accept returns and exchanges on all regularly-priced items that have been purchased through our website, excluding styles marked "final sale." Items must be in unused, unwashed, and undamaged condition and returned within 30 days of purchase (see holiday policy below).

We honor even exchanges on all products that are not final sale, regardless of original product pricing.

To begin your return process, click here.

Any eligible orders placed from October 15th-December 25th can be returned/exchanged until January 31st. Exclusions apply to products marked "Final Sale."

To make a gift exchange, visit gentealapparel.com/returns. You will need the Order #, Shipping Postal Code, Recipients full name, and the recipients email address.

Click here to begin the return process.

Contact us if the returns portal does not work as expected.

To make a gift exchange, visit gentealapparel.com/returns. You will need the Order #, Shipping Postal Code, Recipients full name, and the recipients email address.

Please allow up to 10 days for processing once we receive your return. Return processing times may increase during periods of high volume. We appreciate your patience! You will be notified via email that the refund has been processed.

Refunds can take up to 10 days to be reflected on your bank account. 

Please allow up to 10 business days for processing once we have received your return. Return processing times may increase during periods of high volume. We appreciate your patience! Upon processing, you will be notified via email that the exchange order has been created and shipped. 

Products will be marked as "Final Sale" on the product pages. See product descriptions for more details. These styles will not be eligible for returns or exchanges.

We're sorry for the inconvenience, but we are not able to edit or cancel orders during times of high order volume.